Figo was founded in 2013, quickly cat-vancing into one of the top pet insurance providers!
The company offers accident and illness pet insurance, providing users with reimbursements for veterinary bills, their own smartphone app to track schedules, medical records, and meet other pet owners, as well as other additional pet-care-related services.
Our Figo Pet Insurance review will entirely cover the provider and insurance plans – giving you a full picture of everything they offer.
Figo Pros and Cons
- Freedom to seek treatment at any licensed veterinary practice, specialist, or emergency room in the United States, Canada, or Puerto Rico.
- Access to the Pet Cloud app, its 24/7 live vet service, AI assistant, and easy tracking of previous medical records.
- No upper age limit on enrollment.
- 30-day money-back guarantee.
- Flexible plans that allow you to choose the annual deductible, benefits, and reimbursement rate.
- Exam fees are not covered.
- Only cats and dogs policies are offered.
- Lifetime maximums apply.
- Hereditary conditions are not covered if the pet is enrolled after a certain age.
Figo offers the same three insurance plans for both cats and dogs. The plans cover the same types of expenses but differ in annual payout limits and lifetime caps.
All Figo pet insurance plans are customizable and allow selecting optional features, so your plan may end up at varied price points based on your needs and selections. The three basic plans are:
- The Essential Plan – this is the most affordable option Figo has and it offers up to $5,000 in annual benefits. When customizing the plan you can choose your deductible – $100, $250, $500 or $750 – and your reimbursement rate – 70%, 80%, 90%, or 100%.
- The Preferred Plan – the most paw-pular option among customers, offering $10,000 in annual benefits. Reimbursement can be set between 70% and 100%, with deductibles between $100 and $750, the same as with the Essential plan.
- The Ultimate Plan – as the name suggests, it has unlimited annual benefits. Deductibles are the same as other plans, but reimbursement may only go up to 90%.
Optional features cost extra and include:
- Exam Coverage Powerup – only for examinations concerning eligible illnesses and accidents.
- Extra Care Pack – for final respects (cremation and burial), lost pet advertising and award, boarding fees, etc.
- Wellness Powerup – for routine care coverage, including dental, vaccines, check-ups, etc.
According to the company, the plans cost around $1.50 daily on average; however, your Figo Pet Insurance cost will vary based on the way you’ve customized your plan. Variations may be a result of your pet’s breed, age, gender, health state, and your chosen annual deductible and reimbursement rate.
As an example, let’s consider a California resident with a 3-year-old golden retriever female.
Assuming a reimbursement rate of 90% and a $500 deductible, an insurance policy would cost this person $55 for the Essential, $65 for the Preferred, and $73 for the Ultimate plan. Suppose this person also has a 1-year-old male Chihuahua. To take out a policy on this pet, they would need to pay $28, $33, or $37 for an Essential, Preferred, or Ultimate plan, respectively.
Figo also gives a choice to include add ons in your policy, such as exams fee and wellness coverage, which will bring up the overall cost.
The day following a company representative accepting a completed application, the Figo policy takes effect. From here, there is a designated waiting period in which the policyholder cannot file claims, and vet visits and treatments will not be covered.
There is a fourteen-day waiting period for illnesses and wellness benefits and a three-day waiting period for accidental injuries.
Different Figo plans offer different annual limits. These limits establish the maximum amount that can be paid out each year. The plans cap out at $5,000 (Essential), $10,000 (Preferred), or they may not have an annual limit (Unlimited).
Figo also places lifetime limits on policies; $100,000 for an Essential plan and $150,000 for a Preferred plan.
Does Figo Pet Insurance Cover Dental?
Many insurance companies are on the fence when it comes to covering dental expenses for pets. However, insurance companies generally accept dental coverage as part of the wellness plan.
Nevertheless, there’s a new trend prevailing in the market pushing insurance companies to make an exception to the rule and cover dental expenses if they come as a consequence of an injury.
Figo Pet Insurance has a strict rule regarding dental coverage and thus introduces non-routine dental procedures. If you have included this part in your plan, you will get dental treatment coverage in case of an accident.
But that’s not it. Non-routine dental care is only valid for two reasons: first, if your pet undergoes an accident, injury, predator attack, and damages his teeth; and second, Figo will cover the dental incident only if a vet confirms it.
Otherwise, if the vet notices periodontal disease or you file a claim for periodontal disease, the exception doesn’t apply. Instead, you should get Figo’s Wellness plan that’s more liberated in terms of dental issues.
Note that Figo’s Wellness plan isn’t available in every country. Check out Figo’s website and type in your ZIP code to see if it’s allowed in your state.
Thanks to Figo’s tech-focused design, the easiest way to submit a claim is through the
Figo Pet Cloud app. However, suppose you want to proceed with submission without the app. In that case, you can download the Figo pet insurance claim form from their website and send it by email, fax it to the company, or call Customer Experience for assistance.
For every claim, you will have to submit the paid vet invoice, and for your first claim with Figo. You will also have to provide your pet’s medical records from the last 2 years. The company aims to process each claim in 7-10 business days; however, it may take up to 30 days from when the claim was received.
The company’s underwriters are Independence American Insurance Company and Markel American Insurance Company.
Figo Pet Insurance Review: FAQs
Considering the positive customer reviews of Figo Pet Insurance, then yes – they are worth it! With the cost of veterinary care in the thousands, it’s a relatively affordable option that offers you full reimbursement options.
Figo Pet Insurance basic plans cover things such as:
- Illnesses and accidents (hospitalization, surgery, and diagnostic testing).
- Cancer treatments (chemotherapy and radiation treatment).
- Breed-specific conditions (hereditary conditions are only covered if a pet is enrolled prior to its second birthday).
- Some alternative therapies.
- Prescription medications.
- Vet-recommended and administered euthanasia.
To cancel Figo Pet Insurance, you will have to request a policy cancellation via email at email@example.com.
If you would like to discuss the cancellation, you can do so over the phone, but a written email request is necessary for the actual cancellation.
In the event of an accident, Figo pet health insurance will cover fees for:
- IV fluids and medication
- Medical supplies
- MRI scans
- CT scans
- Blood tests
Exam fees may be covered if you’ve previously paid for an exams fee coverage add-on.